Policies

Additional Information

Notice Board
The notice board displays the current information about areas of learning we will be covering and general information. Please check regularly.
If a child is being collected by anyone other than the named person the sheet in the “Child Collection File” near the notice board must be completed and a member of staff informed in advance. A child will not be allowed to leave the Nursery unless these procedures have been followed.

Developmental Charts / Records
Each child has their own assessment records that are updated regularly. These are strictly confidential. Parents are able to see the records and discuss their child’s progress at any time.
When your child leaves Jack in the Box all records are given to the school they will be attending.

Equipment
Each child has their own peg with their name on for their coat and bag.
Please ensure your child has appropriate clothes for the prevailing weather conditions.
Please ensure all items are named. We regret we cannot accept responsibility for the loss of any item brought into the Nursery or left on the premises.

Children’s Work
Your child will not bring something home every day, as creative work will often be put on display for everybody to see, or kept in their special books which can be seen at the end of the session.

Learning Opportunities
Each child is given a wide range of learning opportunities through play, games, music, books and activities to acquire different concepts and skills. The children learn and help each other. Staff encourage their learning in a fun and stimulating way.
The children will also have the opportunity to build up their knowledge and understanding of letters, numbers, colours and shapes in a variety of ways.

Refreshments
Children will not require any additional drinks or snacks as these are provided at snack time. However if your child does not like milk or water then you may supply your child with a juice drink clearly marked with their name. Throughout the day children can help themselves to drinks or fruit from the snack bar.

Parking
Cars can be parked in the ‘Rose and Crown’ pub car park for short periods of time while dropping off and collecting your child.

Clothing
Please ensure your child’s clothes have no added difficulties such as braces or unnecessary belts as they can be difficult to change. Please provide your child with appropriate clothing for all weathers.
We discourage the wearing of jewellery, as chains and some types of earrings can get caught or very easily lost.
All clothing needs to be clearly marked with your child’s name.

Sickness
If your child has been sick or had diarrhoea, please keep him/her at home for at least 48 hours to reduce the risk of transmission to other children. If your child contracts conjunctivitis or any other easily transmissible infection such as impetigo, we request that you keep them at home until the condition has cleared up.

Head lice
Responsibility for the prevention, detection, control and treatment of head lice lies with parents and guardians. It is our experience that the best advice we can give is that you get into the habit of ‘wet combing’ children’s hair twice a week (even when you do not suspect the presence of lice) as a preventative measure. If you have any questions please ask a member of staff who will be happy to help.

Smoking
Smoking is not allowed on the nursery premises.

Parental Complaints
If you have any cause for complaint please speak to the managers, or a member of staff.
Complaints will always be treated seriously and sensitively at Jack in the Box.  Complaints will not be 'swept under the carpet' or ignored and we will always do our best to resolve any situation.

Procedure to be followed
The procedure to be followed in the event of a complaint is as follows:

Parental complaints about a member(s) of staff

  • The parent makes the complaint known to a member of staff or managers.
  • The managers decide if disciplinary action is required.

A complaint against another child or parent

  • The parent makes their feelings known to the managers.
  • The managers will deal with the complaint personally.
  • The manager decides if disciplinary action is required.

Staff complaints about another staff member (internal complaint)

  • A discussion between the members of staff will take place to see if the matter can be resolved amicably.
  • If the complaint is unresolved, a further discussion will take place between the members of staff in question, the managers and an independent witness.
  • At this point the discussion will be recorded and logged.

OFSTED involvement

  • A parent has the right to contact the OFSTED helpline if they so desire.

There are several local officers who represent the Hertfordshire area, you can contact them on 08456 404040.
The address is:

OFSTED
3rd floor
Royal Exchange Building,
St Ann’s Square
Manchester
M2 9QX